Privacy Policy

1. Information We Collect

We may collect the following types of information when you interact with us:

Personal Information

• Full name
• Phone number
• Email address
• Home or business address
• Service address (if different from billing)

Service-Related Information

• Type of pest problem
• Property details relevant to pest control
• Service history and treatment records
• Appointment preferences and scheduling

Automatically Collected Information

• IP address and browser type
• Device information
• Pages visited and time spent on our website
• Referring website or source

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To schedule and provide pest control services at your property.
• Communication: To contact you regarding appointments, quotes, service updates, and follow-ups.
• Customer Support: To respond to your inquiries, questions, and service requests.
• Billing & Payments: To process payments and maintain financial records.
• Service Improvement: To analyze trends and improve our pest control services.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Marketing: With your consent, to send promotional offers and service reminders.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Partners: With trusted third-party vendors who assist us in operating our business (e.g., payment processors, scheduling software), provided they agree to keep your information confidential.
• Legal Requirements: When required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Protection of Rights: To protect the rights, property, or safety of YYC Pest Control, our customers, or the public.
• With Your Consent: In any other circumstances with your explicit permission.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Restricted access to personal information to authorized personnel only
• Regular security assessments and updates
• Secure data storage systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and functionality
• Provide relevant content and advertisements

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

6. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and review sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your information is no longer needed, we will securely dispose of it.

8. Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate or incomplete information
• Withdraw consent for marketing communications
• Request deletion of your personal information (subject to legal requirements)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, please contact us using the information provided in Section 10.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates the most recent revision.

12. Consent

By using our website and services, you consent to the terms of this Privacy Policy and agree to our collection and use of your information as described herein.